Hi everyone! I've been meaning to blog about this for a while, but I've been rushing to complete a few tasks that I had on hand. Today I want to share with you my experience receiving a bag of rotten frozen drummets (yuck!) from Tesco Home Delivery AND how I got a replacement for them.
|The bag of rotten drummets :(|
I've blogged about using Tesco's Home Delivery service before, which is absolutely heaven-sent for me because trips to the supermarket are tough with Arif's autism and sensory sensitivities. But once in a while, a slip-up will happen, but thankfully they have a pretty good customer service team on hand to help customers.
I had ordered a bag of Ayamas frozen Drummets along with my other groceries and was going to make some for dinner, but when I opened the bag, I was greeted with an unpleasant smell. No doubt the drummets had gone off. They were clumped together like they had thawed and refroze. There were black spots on the drummets too. I fried one in my air fryer and it turned out horrible. Just the smell alone made me gag.
So the next day, I PM'd Tesco Malaysia's FB page. They replied and said it is against their policy to offer reimbursement for frozen foods, but that I should call their customer service centre and explain. So that's what I did. I called them up and told them my situation. The lady on the line called up the Tesco branch in Puchong, which is responsible for delivering my groceries. They said they would give me a replacement.